The following four cultural values and their subdimensions are critical to the success of BPM initiatives:
- Customer Orientation
To what extent does the organization take the perspective of external customers?
To what extent does the organization take the perspective of internal customers?
To what extent is the organization open for continuous process improvement?
To what extent is the organization open for process innovations?
To what extent does the organization foster accountability to process objectives?
To what extent does the organization foster commitment to process objectives?
To what extent do formal structures support cross-departmental teamwork?
To what extent do informal structures support cross-departmental teamwork?
The Culture Assessment Tool allows an individual examination how far these values are lived in your organization. Results are provided immediately upon completion of the survey. Beyond, we also offer an in-depth examination of the existing organizational culture, including benchmark analyses, as a basis for deriving culture development strategies. Figure 1 gives an impression of how to identify cultural needs based on industry benchmarking results.
Figure 1: Exemplary identification of culture development needs based on benchmark